At Golf Clothing Shop, we’re committed to delivering premium golf apparel and accessories with the same precision you bring to your game. Our shipping and returns policies are designed to get you outfitted quickly and ensure complete satisfaction with every purchase.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two reliable shipping methods to serve our global customers (excluding some Asian regions and remote areas):
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Includes basic tracking
Note: International customers may be subject to customs fees, which are the responsibility of the recipient. We recommend checking your country’s import regulations before ordering.
Our Hassle-Free Returns Policy
We stand behind our premium golf performance wear. If any item doesn’t meet your expectations, our straightforward returns process will have you back on the course with confidence.
Return Eligibility
- Returns accepted within 15 days of receiving your order
- Items must be:
- Unworn and unwashed
- In original packaging with tags attached
- Accompanied by proof of purchase
Important Hygiene Note: For health and safety reasons, we cannot accept returns on headwear (including golf hats) or leather gloves unless they arrive defective.
Simple 4-Step Return Process
- Submit Your Request
Email our customer service team at [email protected] with:- Your order number
- Return details (use our template below)
- Receive Authorization
We’ll respond within 2 business days with:- Return instructions
- RMA (Return Merchandise Authorization) number
- Ship Your Return
Package items securely and ship to:
Golf Clothing Shop Returns
7509 Linda Lane
Panama City, FL 32404
USA - Processing
Allow 3-5 business days for processing after we receive your return.
Exchanges
Need a different size in those Puma polo shirts or Ecco golf shoes? Follow the same process as returns, clearly stating your desired exchange item in your email. We’ll ship your replacement as soon as we process the return (additional shipping charges may apply for international exchanges).
Refund Information
- Timeline:
- Credit Card/PayPal: 3-5 business days to process, plus 5-10 business days for your bank to post
- Total: Typically 8-15 business days from return approval
- Method: Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Return Request Email Template
Copy and paste this template into your email to [email protected]:
Subject: Return Request – Order #[Your Order Number]
Dear Golf Clothing Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Item(s) to return:
– [Product Name] (Size: [Size], Color: [Color])
– Reason: [Defective/Incorrect Item/Size Exchange/Other]
Please advise if you need any additional information. I look forward to receiving my return authorization and instructions.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
International Returns
For our global customers (excluding some Asian regions):
- You are responsible for return shipping costs
- Mark the package as “Returned Goods” to avoid customs charges
- We recommend using a trackable shipping service
Need Assistance?
Our golf-knowledgeable customer service team is ready to help with any questions about returning your golf outerwear or performance layers. Contact us at [email protected].
At Golf Clothing Shop, we’re dedicated to helping you perform your best on the course with premium golf apparel you can trust.