Welcome to Golf Clothing Shop’s FAQ section. As passionate golfers ourselves, we’ve compiled answers to the most common questions about our premium golf apparel and accessories. Whether you’re curious about sizing, shipping, or returns, you’ll find the information you need to shop with confidence.
Product Questions
What types of golf apparel do you specialize in?
We offer a comprehensive range of performance golf wear including All Weather Gloves, Base Layers, Mid Layers, Outerwear, Polo Shirts, and specialized Golf Shoes from premium brands like Ecco and Puma. Our collection is designed to enhance your game in all weather conditions.
Do you carry golf gear for both men and women?
Yes! While our current collection focuses primarily on men’s golf apparel, we do offer select unisex items like gloves, headwear, and outerwear that are popular with female golfers. We’re expanding our women’s line in upcoming seasons.
How do I choose the right size for golf clothing?
Each product page includes detailed size charts with measurements in inches/centimeters. For performance layers, we recommend your usual size. For outerwear designed to layer over other garments, you might consider sizing up. When in doubt, our customer service team can provide specific recommendations.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. PayPal transactions are handled entirely through their secure platform.
Can I modify or cancel my order after placing it?
We process orders quickly to get you your gear fast. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if the order hasn’t entered processing.
Shipping & Delivery
Where do you ship and are there any restrictions?
We ship globally except to certain Asian destinations and remote regions due to logistical constraints. During checkout, the system will automatically notify you if we cannot ship to your location.
What are my shipping options and costs?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 business days after dispatch
- Free Shipping: Via EMS for orders over $50, arriving 15-25 business days after dispatch
All orders are processed within 1-2 business days (48 hours during peak seasons).
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number. You can track your package’s journey from our Panama City headquarters directly to your doorstep. Our carriers provide detailed tracking updates throughout transit.
Are there additional customs fees for international orders?
International customers may be subject to local customs fees which are the responsibility of the recipient. These fees are not included in your order total. We recommend checking your country’s import policies for sporting goods apparel.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn with original tags attached for a full refund. Return shipping is the customer’s responsibility unless the item is faulty.
How do I initiate a return or exchange?
Email our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and the appropriate address. Exchanges are subject to product availability.
How long does it take to process a refund?
Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds will be issued to your original payment method. You’ll receive email confirmation when the refund is processed.
Customer Service
How can I contact customer service?
Our golf-loving customer service team is available via email at [email protected]. We typically respond within 24 hours, often much faster. For urgent matters, please include “URGENT” in your subject line.
What are your business hours?
Our Panama City-based team operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be addressed the next business day.
Where is your company located?
Our headquarters and fulfillment center is located at 7509 Linda Lane, Panama City, US 32404. This central location allows us to efficiently serve our global community of golfers.
Didn’t find the answer you were looking for? Our customer service team specializes in solving shipping challenges for golfers worldwide. Email us at [email protected] and we’ll get back to you faster than a well-struck drive down the fairway!